COVID-19

Jaks stands committed to doing what it takes to overcome COVID-19. Health and safety are paramount in every aspect of our business, so we’re working from home. We remain 100% operational.

SHIPPING & TRANSIT DELAY

Due to the evolving Covid-19 situation, domestic shipping carriers have received an influx in shipping volume lending to short carrier delays. We provide an estimated delivery date for your order during the shipping selection in checkout. With each and every order, we provide an order tracking number for you to follow your shipment from our distribution center to your front door.

SHIPPING

Due to demand, please be aware it may take 3-5 business days for you order to process. When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method only expedites the transit time once your package has left our warehouse in Milford, OH. We do not ship on Saturdays, Sundays, or any major holiday. 

Free shipping is available on orders over $35 shipping to a U.S. address only. You must select this option at checkout. Shipping charges are not refundable.

U.S. RETURNS & EXCHANGES

We offer free 30-day returns on all U.S. orders from jakstrading.com All returned items must be in new and unused condition with the original packaging. We issue refunds to the original payment method. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Returns will be processed within 3-5 business days of arrival, and an email confirmation will be sent.

 Start your return here 

Product Guarantee Replacement

If you are returning an item as part of our product guarantee you must ship the original bag back to us before we send a replacement. Pre paid labels are not offered after 30 days. 

After 30 days shipping costs for a replacement must be covered by you in order to receive your new product. 

In most cases we will offer a free of charge upgrade! 

INTERNATIONAL ORDERS

We have continued processing international orders. Although shipping prices are inflated due to corona virus we appreciate you supporting us during these troubling times.